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Frequently Asked Questions

Sophia
How is Sophie made?
Sophia
How long can I keep my Sophie?
Sophia
How do I clean my Sophie?
Sophia
Why do some Sophie’s look different than others?
Material
How do I clean natural rubber products?
Material
What is natural rubber?
Product
What is the meaning of the numbers on my product?
Returns
My product is defective. What do I do?
Returns
What is the return policy and warranty?
Returns
I think I might have a counterfeit product. What should I do?
Shipping
What is the delivery time?